Exchange Policy – Trapstar Official
At Trapstar Official, we ensure that you are comfortable with any purchases. When it is not just right, we provide an easy and convenient process of exchange to ensure that you receive the ideal fit and style.
Eligibility for Exchanges
We will accept exchange requests on the following terms:
The request is done within 14 days of delivery.
The product is not used, not worn and in its original state.
Original tags and packaging available.
We are determined to make sure that all our customers have a hassle-free and reliable shopping experience whenever purchasing high quality street wear.
Items Eligible for Exchange
You may request an exchange of:
Problems to do with size (e.g. bad fit)
Incorrect item received
Faulty or spoilt products.
Note that exchanges are subject to availability of products. In case the item requested is out of stock, we will provide another solution.
Items Not Eligible for Exchange
The following items might not be acceptable due to hygiene and quality considerations:
Used or worn products.
Items without original tags or packaging
Exchange returns that are beyond the stipulated time.
We also reserve the right to refuse transactions that are not in accordance with our policy.
How to Request an Exchange
To initiate an exchange, please contact our support team with your order details.To start an exchange, please contact our support team to provide them with an order.
You may contact us through email, at [email protected].
and with the following:
Order number
Product name
Reason for exchange
Our team will work with you on the following steps and give the instructions on returning the item.
Exchange Process
Upon approval of your request:
You will be given instructions of returning.
Return the product by an insured courier.
Your replacement will be processed once inspected.
We aim to process exchanges as quickly as possible to minimise any delay.
Shipping Costs for Exchanges
- The cost of returns is borne by the customers unless it is damaged or wrong.
- In approved cases we pay the shipping charges to deliver the replacement item.
Processing Time
Once you have sent back your item:
Checking is done in 2-3 days of work.
Replacement will be sent shortly after approval.
Tracking information will be provided to you as soon as your traded item is shipped.
Need Help?
Should you have any questions or concerns about your exchange, we have a support team who is available to help you.
Check out our site: trapstarrofficial.com
Or write to us at: [email protected]
We will ensure that your shopping experience is hassle free, convenient and reliable.
Our Commitment to You
We do not compromise on quality of our streetwear at Trapstar Official. To ensure you live a stress free life, our exchange policy will allow you to shop the latest Trapstar styles in the UK and other locations.