Refund & Return Policy – Trapstar Official
At Trapstar Official, customer satisfaction is our top priority. We realise that in some cases a product might not live up to your expectations, and we intend to ensure that the process of returning and refunding is as easy, objective and transparent as possible.
Returns Eligibility
We do allow returning requests under the following conditions:
Within 14 days of delivery, a request of return is made.
Products are not used, not worn, and in their original state.
Original tags, packaging and labels are intact.
Evidence of purchase (order confirmation) is given.
We would like to request the customers to inspect products with caution when they are delivered to them so that nothing is less than satisfactory.
Items Eligible for Return
You can get a refund on:
Incorrect item received
Malfunctioning or spoilt goods.
Fit or size problems (under conditions)
We want to make sure that you are completely satisfied with your purchase of Trapstar streetwear.
Non-Returnable Items
The following products cannot be returned due to hygienic and quality control reasons:
Worn or used items
Products that are not well packaged or labeled.
Goods sent back beyond the return period.
Clearance or sale goods (when labeled as non-returnable upon sale)
How to Request a Return
In order to initiate a return, please get in touch with us at:
Please include:
Your order number
Product name
Reason for return
Clear images (if item is damaged or incorrect)
After the support team receives your request, the support team will look into it and follow up on the steps to be undertaken.
We also have a site: trappstarrofficial.com.
Return Process
After your approval of a return:
Your return instructions will be sent out to you by email.
Return the product via a monitored delivery service.
Upon receipt, our group will examine the product.
Once inspected, we will work on refunding or exchanging accordingly.
Refund Process
In the event your return is accepted:
Refunds will be made to the payment method used.
Processing time: 5–7 working days after approval
The refund will be given by email.
It is important to note that the process of banking delays can lead to delays in the appearance of money in your bank account.
Return Shipping Costs
- The cost of returning shipping is the responsibility of the customers unless the product is defective or wrong.
- In case the return is as a result of our mistake, we will pay the shipping back.
Late or Missing Refunds
In case you have not yet obtained your refund:
Look in your bank account.
Get in touch with your credit/debit card company.
Call your bank (delays during processing can take place)
There is a possibility that you need more assistance, in that case, contact us at [email protected].
Exchanges vs Refunds
In other instances we can provide an exchange in lieu of a refund where desired and there is stock. Our support team will assist you to select the most appropriate solution.
Our Commitment
Our mission at Trapstar Official is to provide a transparent, smooth and reliable shopping experience. Whether you’re buying Trapstar hoodies, tracksuits, jackets, or streetwear essentials, we are committed to ensuring your satisfaction every step of the way.